At SubKart, we aim to provide our customers with a smooth shopping experience. Returns and refunds are available only for eligible products and are subject to the conditions below.
Product Return & Refund Policy
1. Return Eligibility
- Return requests must be submitted within 2 days from the date of delivery.
- The product must be unused and in its original packaging as received.
- The product should include the applicable accessories, items and proof of purchase where required.
- Certain products may have specific return restrictions. Please check the product details before placing an order.
- Product samples are non-returnable and non-refundable.
2. Damaged, Defective, Wrong or Missing Products
If you receive a damaged, defective, wrong or incomplete product, please contact us within 2 days of delivery.
For such claims:
- An opening-box/unboxing video is mandatory.
- Clear photographs of the package and product must be provided.
- For products that are not working, appropriate testing proof/video may be required.
- Claims submitted after 2 days from delivery may not be accepted.
We recommend recording the complete package opening from the sealed package until the product has been fully unpacked.
3. Wrong or Missing Product / Quantity
If you receive an incorrect product, missing product or incorrect quantity:
- Contact SubKart within 2 days of delivery.
- Provide the required opening-box video and photographs.
- We will review the claim and coordinate with our fulfillment/supplier partner.
- Where the claim is approved, a replacement or refund will be processed as applicable.
For wrong-product claims, the product may need to be returned with its original packaging and shipping label.
4. Defective / Non-Working Products
If a product is defective or does not work:
- Contact us within 2 days of delivery.
- Provide the required testing proof/video.
- The claim will be reviewed before a return, replacement or refund is approved.
A return or refund cannot be guaranteed without the required evidence where such evidence is necessary to verify the issue.
5. Change of Mind / Ordered by Mistake
For reasons such as:
- “I ordered by mistake”
- “I no longer need the product”
- Change of mind
return shipping may be the customer’s responsibility.
Where applicable, the customer may need to safely send the product back to the designated return address before a refund can be processed.
6. Return Pickup
Reverse pickup may be arranged for eligible cases involving:
- Damaged products
- Defective products
- Wrong products
- Other valid return reasons approved by SubKart
For customer-initiated returns such as change of mind or ordering by mistake, reverse pickup may not be provided and the customer may be responsible for return shipping.
7. Refunds
Refunds will be processed after the returned product has been received and verified, where a return is required.
For prepaid orders, approved refunds will generally be processed to the applicable original payment method.
Applicable shipping, return or RTO charges may be deducted where applicable.
Refund processing may take 10–15 working days depending on the nature of the order and payment provider/bank processing.
8. Undelivered / RTO Orders
If an order is returned because of:
- Customer unavailable
- Incorrect/incomplete address
- Customer refusing delivery
- Customer not accepting/collecting the shipment
applicable shipping and/or RTO charges may be deducted from the refundable amount, where applicable.
For COD orders where payment was not collected, there is no product-payment amount to refund. Applicable RTO charges may still apply.
9. Non-Returnable Products
Some products may have specific return restrictions. Additionally:
- Product samples are non-returnable.
- Products that do not meet the return conditions may not be accepted.
- Products returned used, damaged by the customer, or without the required original packaging may not qualify for a refund.
Please check the individual product listing for any product-specific return restrictions before placing your order.
Order Cancellation Policy
1. Cancellation Before Shipment
Orders may be cancelled only before they are shipped.
If you wish to cancel an order, contact SubKart as soon as possible.
Once an order has been shipped, cancellation is no longer available.
2. Refund for Approved Cancellation
For an eligible cancellation made before shipment, the applicable refund will be processed to the original payment method.
Refund processing may take 10–15 working days, depending on the payment provider/bank.
3. Orders Already Shipped
Once an order has been shipped, it cannot be cancelled.
If the shipment is refused or returned after shipment, applicable shipping/RTO charges may be deducted where applicable.
4. Failed Payments
If a payment fails but the amount has been debited from your bank/card/account, the amount will be refunded through the applicable payment channel according to the payment provider’s processing timeline.
5. Coupon/Promotional Orders
For orders placed using promotional coupons or special offers, cancellation eligibility may be subject to the specific terms of that offer.