FAQ

Select the product you want, add it to your cart, proceed to checkout, enter your delivery information and complete the available payment method.

If guest checkout is enabled, you can place an order without creating an account. You may also create an account to manage your orders and account information.

SubKart currently ships within India. Delivery availability may depend on the product and delivery location.

Depending on availability, SubKart may accept UPI, credit cards, debit cards, net banking and other payment methods provided through Razorpay, as well as Cash on Delivery where available.

Online payments are processed through our payment service provider, Razorpay. SubKart does not directly process your card details.

Yes, COD may be available for eligible products and locations. Availability can depend on product, location and fulfillment conditions.

Typical delivery times are metro cities: 2–5 working days, and other locations: 4–7 working days. These are estimated delivery times and are not guaranteed dates.

Yes. SubKart currently ships within India, subject to product and location availability.

Shipping charges, where applicable, may depend on factors such as product weight, quantity and delivery location. The applicable charge will be shown during the purchase process where available.

Yes. Courier operations, weather, public holidays, remote locations and other operational circumstances may occasionally cause delays.

You can request cancellation before your order is shipped. Once the order has been shipped, cancellation is not available.

Email support@subkart.in and include your order number and the email address used for the purchase.

Eligible prepaid cancellation refunds may take approximately 10–15 working days, depending on the payment provider/bank.

Eligible return requests must generally be submitted within 2 days from the date of delivery.

Returns for change-of-mind or orders placed by mistake may be subject to eligibility conditions, and the customer may be responsible for return shipping.

Contact us within 2 days of delivery. You should provide an opening-box/unboxing video, clear photographs, order information, and any other evidence requested to verify the issue.

Contact us within 2 days of delivery with the required photographs and opening-box video. We will review the issue and coordinate the applicable resolution.

Contact us within 2 days of delivery. Testing proof/video may be required to verify the issue.

For damaged, defective, wrong or missing-product claims, an opening-box/unboxing video may be mandatory. We strongly recommend recording the entire opening process from the sealed package until the product is removed.

No. Some products may have specific return restrictions, and product samples are non-returnable. Please check the individual product listing and our Return & Refund Policy before ordering.

For approved prepaid refunds, the refund will generally be processed to the original payment method.

Depending on the reason for the refund and the payment provider, processing may take approximately 10–15 working days. Your bank/payment provider may require additional time to reflect the amount.

Applicable shipping, return or RTO charges may be deducted where applicable.

If a COD order was never paid for because the shipment was refused or not accepted, there is no product-payment amount to refund. Applicable RTO/shipping charges may still apply.

Please contact us immediately at support@subkart.in. If the order has already shipped, changes may not be possible. An incorrect or incomplete address can result in delivery failure and applicable RTO/shipping charges.

Refusing delivery after an order has shipped may result in the package being returned to the sender. Applicable shipping/RTO charges may be deducted from an eligible prepaid refund.

Courier selection may depend on the product, location and fulfillment arrangements. We cannot guarantee a specific courier company for every order.

Warranty coverage is product-specific. If a product has a warranty, the applicable warranty information will be provided where available. Please check the product listing before purchasing.

Email us at support@subkart.in. For order-related questions, always include your order number so we can assist you more efficiently.