Last Updated: August 2026
SubKart respects your privacy and is committed to protecting the information you provide when using our website.
This Privacy Policy explains what information we may collect, how we use it and the circumstances in which it may be shared with service providers.
1. Information We Collect
When you use SubKart or place an order, we may collect information such as:
Personal information
- Name
- Email address
- Mobile number
- Billing address
- Shipping address
Order information
- Products purchased
- Order number
- Order amount
- Order status
- Shipping information
- Return/refund information
Account information
If you create a customer account, we may store information associated with your account, such as your login credentials and account details.
Technical information
When you visit our website, certain technical information may be collected automatically, such as:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Website activity
- Approximate usage information
The exact information collected may depend on the services and plugins enabled on the website.
2. How We Use Your Information
We may use your information to:
- Process and fulfill orders
- Process payments
- Deliver products
- Provide customer support
- Respond to inquiries
- Process returns and refunds
- Send order-related notifications
- Manage customer accounts
- Prevent fraud and misuse
- Improve website functionality
- Understand website usage
- Maintain website security
- Comply with applicable legal obligations
3. Payment Information
Online payments are processed through third-party payment providers.
For SubKart online payments, Razorpay may process payment-related information according to its own privacy policy and terms.
SubKart does not need to store your complete card number or card security information on our website for normal payment processing.
4. Cookies
SubKart may use cookies and similar technologies to:
- Keep the website functioning
- Maintain shopping-cart functionality
- Remember preferences
- Support customer login
- Understand website usage
- Improve website performance
You can control cookies through your browser settings, although disabling certain cookies may affect website functionality.
5. Sharing Information
We may share necessary information with trusted service providers involved in operating SubKart, including:
- Payment providers
- Product fulfillment/supplier partners
- Courier and shipping providers
- Website hosting providers
- Email delivery services
- Analytics and technology providers
Information is shared only as reasonably necessary to provide the relevant service or operate the website.
6. Order Fulfillment
To deliver your order, necessary information such as your name, delivery address, contact details and order information may be shared with relevant fulfillment and shipping partners.
7. Customer Emails
We may use your email address to send:
- Order confirmations
- Payment-related notifications
- Shipping/order updates
- Account notifications
- Password-reset emails
- Customer support responses
- Refund-related notifications
Marketing emails, if introduced, will be handled in accordance with applicable requirements and available opt-out mechanisms.
8. Data Security
We take reasonable measures to protect customer information from unauthorized access, alteration, disclosure or misuse.
However, no internet-based transmission or storage system can be guaranteed to be completely secure.
9. Data Retention
We retain customer and order information for as long as reasonably necessary for:
- Order fulfillment
- Customer service
- Returns/refunds
- Accounting and business records
- Security
- Legal and regulatory requirements
Retention periods may vary depending on the type of information.
10. Customer Rights and Requests
Depending on applicable law, you may have rights regarding your personal information.
For privacy-related requests or questions, contact: support@subkart.in
Please include sufficient information for us to understand and respond to your request.
11. Children’s Privacy
SubKart is intended for general consumers and is not specifically directed at children.
We do not knowingly request or intentionally collect personal information from children for purposes unrelated to providing the service.
12. Third-Party Websites
Our website may contain links to third-party websites or services.
SubKart is not responsible for the privacy practices or content of third-party websites.
Please review the privacy policies of those services separately.
13. Changes to This Privacy Policy
We may update this Privacy Policy when our website, services or legal requirements change.
The latest version will always be published on this page.
14. Contact Us
For privacy-related questions or requests:
SubKart
Email: support@subkart.in