Last Updated: August 2026
At SubKart, we understand that sometimes you may need to cancel an order. Please read the following cancellation terms carefully.
1. Cancellation Before Shipment
Customers may request cancellation of an order before the order has been shipped.
To request a cancellation, please contact us as soon as possible at:
Email: support@subkart.in
Cancellation requests are subject to the current status of the order.
2. Orders Already Shipped
Once an order has been shipped, it cannot be cancelled.
If you no longer wish to receive a shipment after it has been shipped, refusing delivery or returning the shipment may result in applicable shipping or return-to-origin (RTO) charges being deducted from any eligible refund.
3. Refund for Approved Cancellation
If an eligible order is cancelled before shipment, the applicable refund will be processed to the original payment method used for the order.
Refund processing may take approximately 10–15 working days.
The actual time for the refund to appear in your account may also depend on your bank or payment provider.
4. Failed Payments
If a payment fails but the amount is deducted from your bank account, card or other payment method, the amount will be handled through the applicable payment provider and refunded according to its processing procedures.
If you do not receive the expected refund within the applicable period, please contact us at support@subkart.in.
5. COD Orders
For Cash on Delivery (COD) orders, no product-payment refund is applicable if payment was never collected.
If a COD shipment is refused, not accepted or returned to the sender, applicable RTO or shipping charges may apply.
6. Coupon and Promotional Orders
Orders placed using coupons, discounts or special promotional offers may be subject to the specific terms and conditions associated with that offer.
7. Cancellation by SubKart
SubKart may cancel an order in circumstances including, but not limited to:
- Product becoming unavailable
- Incorrect product or pricing information
- Fulfillment limitations
- Address or delivery restrictions
- Technical or payment issues
- Other circumstances affecting our ability to fulfill the order
If SubKart cancels a prepaid order and a refund is applicable, the eligible amount will be refunded to the original payment method.
8. How to Request Cancellation
To request cancellation, email: support@subkart.in
Please include:
- Order number
- Customer name
- Email address used for the order
- Reason for cancellation
We will check the order status and inform you whether cancellation is still possible.